Shipping policy

Overview

Metall Label Plus GmbH (operating as Online Asset Labels) is committed to delivering your custom metal labels and asset tags safely and efficiently. This shipping policy outlines our delivery options, processing times, costs, and your rights as a customer.

Processing and Production Times

Standard Orders

  • Production time: 3-5 business days after payment confirmation and artwork approval
  • Custom labels: Additional 1-2 business days for complex customizations
  • Large orders (500+ pieces): May require additional 2-3 business days

Express/Urgent Orders

For now we do not offer express or urgent orders. Please contact us at info@onlineassetlabels.de if you require your order by a certain date and we can discuss the best solution.

Business Days

Orders placed after 2:00 PM CET or on weekends/holidays will be processed the next business day. German holidays may extend processing times.

Shipping Methods and Delivery Times

We offer flat-rate shipping throughout Europe for €15.00 per order.

European Shipping (Including Germany)

Standard Shipping:

  • Delivery time: 5-10 business days
  • Cost: €15.00 flat rate (all orders)
  • Coverage: All European Union countries plus UK, Switzerland, Norway
  • Tracking: Included with all shipments
  • Customs: No additional customs fees within EU

International (Non-European)

Currently, we only ship within Europe. For orders outside of Europe, please contact us at info@onlineassetlabels.de to discuss options.

Shipping Costs

We offer simple, flat-rate shipping throughout Europe:

European Shipping: €15.00 per order (all destinations)

No minimum order requirements, no weight calculations, no complex pricing tiers. Every order within Europe ships for the same flat rate of €15.00.

All shipping costs are displayed at checkout before payment confirmation.

Packaging and Environmental Responsibility

Secure Packaging

  • All labels packaged in protective materials to prevent damage
  • Metal labels receive extra cushioning for protection
  • Moisture-resistant packaging for outdoor-rated labels
  • Eco-friendly packaging materials where possible

German Packaging Law Compliance

We comply with German Packaging Act (VerpackG) requirements:

  • LUCID Registration: DE [Registration Number]
  • Recycling contributions: Included in our packaging costs
  • Sustainable materials: Priority for recyclable packaging options

Delivery Information

Delivery Locations

  • Residential addresses: Standard delivery to your door
  • Business addresses: Delivery during business hours (9:00-17:00)
  • PO Boxes: Available for standard shipping only
  • DHL Packstationen: Available throughout Germany
  • Collection points: Alternative delivery locations available

Delivery Requirements

  • Standard delivery: To your specified address during normal delivery hours
  • ID verification: May be required for high-value orders
  • Safe location: Packages may be left in secure locations if no one is present
  • Delivery instructions: Can be specified during checkout

Order Tracking

Tracking Information

  • Email notification: Sent immediately when order ships
  • Tracking number: Provided for all shipments
  • Real-time updates: Available through our website and carrier websites
  • SMS notifications: Optional service for German customers

Track Your Order

  • Visit our website and enter your order number
  • Use tracking number on DHL, UPS, or carrier websites
  • Contact us at info@onlineassetlabels.de for assistance

International Shipping Details

Customs and Duties

EU Customers: No additional customs fees or paperwork required.

Non-EU Customers:

  • Customer responsibility: All import duties, taxes, and customs fees
  • Customs value: Based on order total including shipping
  • Documentation: We provide all required customs forms
  • Delays possible: Due to customs processing (not covered by delivery estimates)

Restricted Items

Some countries restrict import of certain materials. We'll notify you if your order cannot be shipped to your destination.

Currency

All international orders processed in Euros (EUR). Your bank may apply currency conversion fees.

Delivery Issues

Failed Delivery Attempts

  • First attempt: Standard delivery attempt during business hours
  • Notification: Carrier leaves delivery notice with next steps
  • Collection: Package available at local depot/post office for 7-14 days
  • Return: Uncollected packages returned to us (customer pays return shipping)

Damaged or Lost Packages

Report immediately:

  • Damaged: Inspect package upon delivery and report within 24 hours
  • Lost/missing: Contact us if package doesn't arrive within estimated timeframe
  • Claims process: We handle all carrier claims on your behalf
  • Resolution: Replacement or refund processed within 5 business days

Wrong Address

  • Customer error: Additional shipping charges apply for redelivery
  • Our error: We cover all reshipment costs
  • Address changes: Contact us immediately if you need to change delivery address

EU Consumer Rights

Right of Withdrawal

  • 14-day return period starts when you receive your order
  • Return shipping: Covered by customer unless item is defective
  • Refund: Includes original shipping costs for returns under EU law

Delivery Delays

  • Significant delay: Right to cancel order if delivery is substantially delayed
  • Compensation: Not liable for indirect damages from delays
  • Alternative arrangements: We'll work with you to find solutions

Business Customers (B2B)

Enhanced Services

  • Account terms: Net 30 payment terms available with approved credit
  • Volume discounts: Available for regular shipping customers
  • Dedicated support: Priority customer service for business accounts
  • Flexible delivery: Arranged delivery times for large orders

Invoice Shipping

  • Business customers can request separate billing for shipping charges
  • Monthly shipping statements available

Shipping Restrictions

We Cannot Ship To:

  • PO Boxes for express delivery
  • Military APO/FPO addresses (contact us for alternatives)
  • Regions with active shipping embargos
  • Destinations where customs regularly reject our product category

Special Requirements:

Some destinations may require additional documentation or have longer processing times. We'll inform you during checkout if restrictions apply.

Holiday and Weather Delays

German Holidays

Shipping may be delayed during:

  • Christmas/New Year period (December 23 - January 2)
  • Easter holidays
  • Other German federal holidays

Weather Conditions

  • Severe weather: May cause delays beyond our control
  • Safety first: Carriers may suspend service during dangerous conditions
  • Updates: We'll notify customers of weather-related delays

Contact Information

Shipping Questions

Email: info@onlineassetlabels.de
Phone: +49 (30) 1663 9432
Hours: Monday-Friday, 9:00-17:00 CET

Address for Returns

Do not return items without prior authorization. Contact us first for return instructions and proper return address.

Business Address: Metall Label Plus GmbH
Frankfurter Allee
10247 Berlin, Germany

Policy Updates

We may update this shipping policy to reflect changes in carrier services, pricing, or legal requirements. Updates will be posted with a new "Last updated" date.

Your rights under German and EU consumer protection law are not affected by policy changes.

This shipping policy complies with German commercial law (HGB), EU Consumer Rights Directive, and German Packaging Act (VerpackG). For questions about your consumer rights, contact German consumer protection agencies.